Thursday, July 17, 2014

Viral Audio: Costumer could hardly cancel Comcast Cable Service

"Earlier this week, couple Veronica Belmont and Ryan Block decided to cancel their Comcast service. Veronica was the call initiator, and didn't expect too much of a problem - but that didn't last for long. On the verge of losing it, Ryan took over the call and decided to record the remainder of it. Of course, that recording was posted online, and it's as cringey, and perhaps as rage-inducing, as you'd expect it to be. You'd be led to believe that someone at Comcast died every time someone canceled their service given how adamant the customer service rep was with trying to keep them on."


 
Via HotHardware.com and LinkedIn 

15 comments:

Shouting Thomas said...

Time Warner is about the same, although I think they disguise their act better.

I tried to cut back to just internet service a few months ago, but was unsuccessful.

Time Warner's strategy was to switch me from customer service rep to tech rep and back again until I simply gave up.

They beat me.

Chip Ahoy said...

I heard this before a few years ago and was ready for trouble, but there was no trouble at all. The representative I got processed the request with no lip. I was told to make sure they actually DID process it, to check my bill, and they did so properly.

So it is the individual representative being super aggressive. In that case, just hang up, call back, and get another representative instead of messing around with a jerk.

Plus the customer is a pussy for even engaging and dragging it out.

The video is quite moving. It is not so clear to me how the video relates to the subject at hand. Not quitting? Persistence? Help? Living correctly as you go down? What? The video bummed me out a bit because I do see that same thing all the time, every day, in fact, people living heroically in the face of the inevitable. I myself have had tubes out of every part of my body, but nobody gets an award for it, nobody I know gets an Oscars-like presentation for it.

Incident: I was eager to be released from hospital and come home. I was pushing it, pissing people off by rushing it, a large hulking male nurse removed a catheter tube from my dick and I did not appreciate a guy manhandling me when I was compromised like that. I asked, "Can I go home today?"

"Well, your blood pressure is a little high. We'll see."

"Tell you what, whatdaya say I whip a tube out of your dick and see if your blood pressure doesn't jump a few notches. Eh?"

"You got a point there."

I did go home that day. I was such a mess.

Unknown said...

die Comcast die.

Unknown said...

Comcast is a monopoly run by democrat donors. Big wealthy crony capitalist billionaire democrat donors.

Harry Reid has no idea.

Christy said...

Out of the ~35 comments, 6 are from people who work, or worked, at a call center and are sympathetic to the jerk. Does that % sound right to you? Sounds as if Comcast is still gaming to me.

deborah said...

"Plus the customer is a pussy for even engaging and dragging it out."

Exactly.

Unknown said...

I agree - hang up. But the point here is how absurd and obscene it has all become.

Not to mention the constant barrage of incoming phone calls from Comcast and Xfinity. Please add service, change service, bundle upgrade upgrade bundle. Why not? Why not? They are obnoxious.

deborah said...

My mom constantly has gotten over a year of junk mail from ATT to get U-verse. She finally called and asked them to stop. I think even if they do, they only have to do it for six months or a year, probably. Like when you ask to be taken off of a sales call list.

deborah said...

For all the guy doing the recording knew, the agent could have been going for an office record.

KCFleming said...

"I am just trying to help you..."

Oh, hell no you're not.

I agree with Chip.
Hang up quickly.

I have played crazy person though.
First I ask for their fulll name and city.

Then I talk about the worms coming out of the cable and bugs from the screen and I say their full name and city they're in several times and maybe I should visit and they could help me more if I went there and they usually get me going perty quick.

Unknown said...

It's not about customer service with the monopoly cronies.

KCFleming said...

Next time I cancel I'll say it's because I am going to be dead soon.

Lem the artificially intelligent said...

"Next time I cancel I'll say it's because I am going to be dead soon."

I didn't get that right away. :)

Leland said...

Cancelling my Discover Card was painful. Besides generally getting rid of all my revolving credit lines, I especially hated Discovery calling the house twice a month. If I was paying late, it was to complain about my late payment. If I paid early or ontime, it was to call and offer me a new service. I told them the annoying phone calls was my primary reason for cancelling.

They agreed to turn off my credit card, but refused to close my account for 3 months as a "cooling off period". I continued to receive calls over the next 3 months for new service, and my attempts to have the account closed early were rebuffed. Finally, the 3 months ended, and I received a call from an escalation officer. After 2 hours of telling him "it is over, close the damn account", we eventually had to hang up on him.

ampersand said...

Does Comcast have immunity from being sued? I'm surprised there hasn't been a class action lawsuit regarding the disparity of rates.

New subscribers are lured in with low rates ,sometimes for up to a year. People who complain and threaten cancellation sometimes get a lower rate.

The rest of the poor uncomplaining schlubs have to carry the load.